Services at Accuvoice Inc.

Services at Accuvoice

Accuvoice understands the broad range of services that combine to make a customer solution. Virtually every solution is the combined result of not only the product functionality, but the wide range of services that go into make the product work for a given customer’s environment. The list below will give you a brief view of some aspects of our overall solutions.

Consulting

We offer consulting services for the Interactive Voice Response (IVR), Call Center, Customer Relations Management (CRM), and Computer Telephony Integration (CTI) environments. These services can be engaged on an hourly basis, plus travel-related costs if required. They can be part of an overall solution or be used for future planning purposes.

Voice Script Consultation

Just as important as the feature functionality inherent within an application is the manner in which it is presented to the caller. The size and simplicity of the menus, the speaker’s personality, and the ease with which callers can navigate the system are only some of the factors. There are many others. All of them combine to create a brand image for your customers that influences their overall perception of your business.

At Accuvoice, our voice script design experts can review existing scripts or design and develop new scripts. These services are available on an hourly basis, plus travel related costs if applicable. Experience with thousands of developed applications means quality applications that customers will use and off-load work from your customer service representatives.

Request for Modifications

After initial implementation of applications, your environment is ever changing. Changes to the IVR applications need to be accomplished in a time sensitive and cost effective manner. Accuvoice has a formalized Request for Modification (RFM) process to assure future changes are delivered in a quality fashion, whether on a case by case pricing or by using a pre-purchased block of hours.

Training

Accuvoice can provide training on applications we developed with the initial install or when changes in personnel require additional training needs after delivery. We can also train your in-house developers on advanced programming skills on a contract for services basis.

Documentation

Accuvoice provides quality documentation with all of our delivered products. Accuvoice can also provide documentation for applications developed by someone else. This service can be delivered on a cost basis.

Professional Studio Voice Talent/Voice Branding

Businesses expend great energy and resources on creating and maintaining visual attributes within their business that portray and support the brand image of the company. For better or worse, customers form conclusions about a business based on factors such as a clean/orderly appearance, the attire of employees, and the colors and quality of brochures and other print media. Studies show that these perceptions are not limited to visual stimuli – your customer is also forming opinions about your business based on audio stimuli. For most businesses, the telephone is the first entry point a customer makes to your business. So the image and quality you portray on your voice system is as important as that portrayed anywhere else.

Quality applications require a clear and easy to understand voice for your applications. Accuvoice can provide professional voice talents using our state of the art recording studios. This eliminates the concern over whose voice to use and, if that employee leaves the company, finding a replacement. Accuvoice can provide professional translation and recording in many different languages.

Maintenance on Applications

All software applications developed by Accuvoice are covered by a 90-day warranty period for 8-5 M-F. After expiration of the warranty period a maintenance contract can be purchased on an annual basis for up to a 4-year period, and then renewed. Maintenance is also available on a time and materials (T&M) basis. Per Current Avaya, customers under contract will take precedence over T&M customers. Maintenance is available on an 8-5 M-F or 24/7 basis. Maintenance covers the continued workability of the application (as opposed to additions, enhancements, changes, or the upgrade to different releases of the hardware platform or new software releases done through the Request for Modification process).

Please call Accuvoice at 847-559-7272 for additional information and support, or fill out the form below completely to request additional information.