Patient Account Status Line

Allows Patients To Check Their Account Status

This application enables patients to make inquiries on their account balance, payment history, or payment schedule.

Callers can access the system 24 hours per day/7 days per week and retrieve information about their account.
 
Patient information can only be accessed by a caller with the patient account number. This method insures security and confidentiality.
 
Information provided is accurate and consistent since the system reads exactly what is in the database and cannot misread numbers.
 
The system enhances the services offered patients by expanding business hours without adding staff to support the expansion.
 
Option: During normal work hours callers may be transferred to the Business Office if they have questions after hearing their account information. Additionally, callers may request a fax copy of their statement. A duplicate copy of the statement may be requested and will be mailed to the patient.

What is included?

Software package
Administration Manual and training
Standard Reports
Warranty - 90 days

System Requirements:

Interactive Voice Response (Avaya Interactive Response or Voice Portal) Hardware
Call your Accuvoice Representative for the supported software releases.

Key Benefits

Automates manual process
Simple to maintain
More efficient and cost effective

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Thank you for your interest in The Patient Account Status Line.
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