The Patient Satisfaction Survey provides a framework for non-technical employees to build their own surveys and received compiled, printed results without ever touching a computer keypad or incurring the high costs of administering and interpreting, paper-based surveys.

Typical applications of the Patient Satisfaction Survey include monitoring caller and patient satisfaction. A hospital or clinic can run up to three different surveys at one time, with up to 30 questions each. The system captures the Touch-Tone responses from survey participants and automatically prints regular reports for each subgroup and the total group.

The Patient Satisfaction Survey can also be designed to accept the patient comments. This can be extremely beneficial in uncovering newly emerging patient satisfaction criteria.

How does it work?

To simplify survey design, this package opens with a series of prompts that guide you through entry of the survey questions and multiple choice selection options. Following your set-up, callers to the survey hear each question and are prompted to select answers using their touch-tone phones. The Patient Satisfaction Survey package stores the results of each survey and generates reports on these results.

What is included?

Patient Satisfaction Survey package software

Administration manual

Reports

Warranty--90 days

Options: Voice Capture and Retrieval modules

System Requirements:

Interactive Voice Response (Avaya Interactive Response or Voice Portal)

Call your Accuvoice Representative for the supported software releases.

Key Benefits

Survey response rates by participant subgroups and total participants.

High response rates because it is easy for participants to complete surveys quickly and anonymously.

Immediate, real time survey feedback plus cumulative, longer-term feedback.

Ability to incorporate new information into ongoing surveys since questions can be changed on a real-time basis.

Elimination of errors and costs associated with input transcription since the transcription step is eliminated.

Flexible reporting options, including reports generated on a pre-set schedule or on an "on-demand" basis.

Download the Presentation Brochure

Thank you for your interest in the patient satisfaction survey application. We're pleased to make the brochure available to you online, for viewing or downloading. You will need Adobe Acrobat Reader software to view it. If you don't have Acrobat Reader, click the icon at the bottom of this page to download free of charge. Presentation Brochure (PDF Format -170K)

Information Request Form

Send mail to webmaster@accuvoice.com with questions or comments about this web site.