CALL CENTER / CTI / CRM SOLUTIONS


Today's Call Centers are complex customer interface environments. Customers need to get information about accounts, orders, specials, or specific information on a host of products and services. They require a personalized environment that recognizes their individual needs. This Customer Relationship Management (CRM) model is changing the way companies handle their customers.


Accuvoice is able to partner with back office applications such as Mosaix and others to provide a new level of customer intimacy. We have extensive knowledge with integration to the Avaya CM Call Center. We can interface through the Converse vector step or the CTI link. Information can be passed to enable screen pop with many of the popular middleware CTI software providers. Accuvoice has also developed an EWT (expected wait time) application to let callers make informed choices while they wait..


Accuvoice has sales support, engineering, consultative services, and project management to assure the highest degree of integration with today's complex customer service environments.


Please call Accuvoice at 847-559-7272 for additional information and support, or fill out the form below completely to request additional information.


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