This quarter we are highlighting the capability of Avaya Self-Service applications to be integrated with your customer's web site. Through the use of standard CGI scripts the web site can ask the Avaya IVR to look up information in the host and return it to the website. This can give your customers the same access to Web enabled or Voice enabled applications. Changes in the host data system can be handled at one place instead of two. This also enhances the value of the IVR in the Customer's environment. Please contact us through our Web site or at 847-559-7272 for more information about this application's capability.

The spotlight is on Education this issue, and the latest on all our school packages can be found on our Web site. The newest feature is downloadable Adobe formatted brochures for your use with Proposals. This means our brochures are available at your convenience. Just drop by our brochure page to download the latest. Our sales force can provide additional information, applications development assistance, cost justification scenarios, quality RFP response support, Power Point presentations, pricing and other sales support both to optimize your probability of sale and to position you and your customer for a smooth and happy implementation.

In the Western Region, we are installing a Student Absentee Outcall system. It is currently in transition from a one-school pilot to full deployment for 14 schools. It will also be the first one with period-by-period reporting, which has become a California state requirement. We're excited about being able to keep up with the changing needs of the education industry.

Did you know that Accuvoice has produced literally hundreds of applications in the Healthcare, Government, Insurance, and Retail vertical markets? Our expertise crosses many different markets in addition to applications that are generic enough for many different industries through the use of our template applications. Additionally, certain Template applications such as outcalling allow us to deliver a quality bullet-proofed central application that we can customize for a particular customer. We can do outcalling regarding absentee students with one version, call out back up employees to meet peak business needs with another, confirm appointments for medical appointments with a third version, verify location via Text-to-Speech plus time of premise visits for services with a fourth, and remind people of outstanding medical payments due for each of a number of physicians by name on yet another version. For more information, give us a call, visit our website, or email us at marketing@accuvoice.com.

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