About Avaya IVR
Accuvoice applications are based on the Avaya IVR Systems. Avaya IVRs are the industry-leading platforms for voice-enabled self service applications for enterprises.
Product Overview
Avaya Interactive Voice Response delivers self-service
choices to enterprise-wide Customer Relationship Management (CRM) solutions.
Building on a position as global leader in Interactive Voice Response (IVR)
systems, Unix-wrapped-in-Windows feature expands on the
existing robust, highly reliable and flexible platform functionality to deliver
advanced customer self-service solutions. Operating 24/7, the Avaya IVR
System's best-in-class multi-language (35), natural language speech recognition
enables companies to engage customers in fast, accurate, enterprise-wide
self-service or elective live-agent interactions on a global basis. With
Avaya IVR, every system includes a number of software applications
that will make it easier for customer contact centers to manage their system,
create new or integrated self-service applications. For customer contact
centers who need to manage multiple systems or prefer to manage their system
from a remote location, Avaya IVR includes a Windows-based remote
administration tool, that provides an alternative to the console based solution
in previous releases. In addition, each IVR includes our graphical
service creation tool, Dialog Designer. Dialog Designer gives customers an intuitive,
graphical interface from which to create self-service applications. For those
customer contact centers who need an "out-of-the-box" solution,
Avaya IVR includes Agent Assist, CallBack Manager and Form Manager with
every system. Additionally, the Vonetix (Voice-to-Net-Integration) Server 3.5
enables the Avaya IVR to communicate directly with Web sites, eliminating
the need for companies to develop and maintain multiple back-end interfaces to
applications and databases for automated telephone access. This lets companies
quickly extend their current Web offerings to customers via telephone access,
significantly broadening their reach while preserving their infrastructure
investments. Incorporating self-service technologies as part of a complete CRM
strategy enables companies to achieve superior business growth by providing
tools that bring speed, accuracy and consistency to every customer interaction.
Avaya's IR and Voice Portal Systems are available now!
Brochures
Download the datasheets in PDF, Microsoft Word or HTML format.
IR Overview:
Avaya IR
Voice Portal:
Voice Portal
Natural Language Speech Recognition:
Natural Language Speech Recognition
Dialog Designer:
Dialog Designer