Accuvoice Inc. is an award winning Independent Software
Vendor and Voice Processing Co-Marketer supporting Avaya
Experience Portal (formerly Voice Portal) and Avaya
Interactive Voice Response and ancillary products. Certified
by Avaya at the highest level, Accuvoice designs and
develops custom applications and off-the-shelf turn-key
software solutions for clients in all industries as well as
local, state and federal government agencies. Our services
include the integration of the Avaya IVR and its
enhancements with the client's unique systems environment
including host system or network and telephone switching
equipment. Our extensive experience with Computer Telephony
Integration (CTI) allows us to provide our clients an extra
dimension to their application by connecting computers and
telephone systems to achieve simultaneous voice and data
Accuvoice custom application development is accomplished
with expertise in Avaya Orchestration Designer (formerly
Avaya Dialog Designer), and for legacy systems in Avaya IVR
Designer (formerly Avaya Voice@Work), and Script
Builder. These capabilities are enhanced by the
integration of Natural Language Speech Recognition, host
integration (TN3270, 5250, and others), and Web Enabled
applications. Our capabilities also include providing
documentation, training, and project management.
Where We Deliver
Accuvoice Inc. is headquartered in Northbrook, Illinois
with resources located through out the country including,
California, Ohio, Pennsylvania, New York, and Florida.
We have delivered solutions from coast to coast and in
We offer consulting services for the Avaya Aura Experience
Portal, Call Center, Customer Relationship Management (CRM),
Computer Telephony Integration (CTI), and smartphone
integration environments. These services can be
engaged on an hourly basis, plus travel-related costs if
required. They can be part of an overall solution or
be used for future planning purposes.
Take the best business deal
Accuvoice Packaged Applications are one of
the fastest and most efficient ways of getting a quality
application installed and working in your environment.
The Accuvoice Packaged Applications such as Accuvoice Auto
Router, Accuvoice Quality Survey, Accuvoice Form Filler,
Accuvoice Bulletin Board can be deployed as a virtual machine
or a physical server with all of the required components
pre-installed and ready to place in your environment.
The Accuvoice Packaged Applications can
be deployed as a VMWARE guest virtual machine meeting the
host virtual server requirement or on an IBM xSeries
server hardware pre-configured to support the Accuvoice
Packaged Application. The preconfigured servers come
with the Tomcat, Java, and PostgreSQL installed and
configured to be used by the Accuvoice Packaged
application. The basic packaged applications are Auto
Router, Bulletin Board, Form Filler, and Quality Survey.
12 Customized Auto Routers using Accuvoice's
Web-Enabled Auto Router Package and Accuvoice's
Web-Enabled Form Filler Package for a large insurance
company. Summer 2013.
Large county government outsourced their back-end
operations to a service provider requiring all of the 32
Accuvoice applications to go through regression testing
with the new host. Accuvoice was brought into the
project late but was able to complete the regression
testing and confirm operation on schedule with the host
provider's go live date.
Accuvoice installed, and provisioned an Avaya Aura
Experience Portal integrated with a Cisco Call
Manager. The system was put in place to continue
providing mamography lab results being provided by an
Accuvoice application originally deployed on an Avaya IR
and migrated to Avaya Aura Experience Portal.